22abc's Privacy Policy
Your personal information is of the highest importance to us. This policy clearly explains what information is collected, how it is used, and how it is kept secure.
Data Collection
We collect only the information that is essential for providing our services — nothing more.
SSL Protection
All your data is secured through SSL encryption technology to prevent access by third parties.
Your Rights
You can request to view, correct, or delete your information at any time.
Introduction & Applicability
This privacy policy ("Policy") applies to the 22abc platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.
22abc is committed to ensuring a safe, fair, and transparent online gaming environment for users in Bangladesh. The protection of your personal information sits at the heart of our technical infrastructure and operating practices.
This policy may be updated from time to time. In the event of changes, we will post a clear notice on the platform. You are advised to review this policy regularly so you stay informed of the latest information.
Information We Collect
22abc collects only the information necessary for delivering services, verifying identity, and meeting legal obligations. The following types of information may be stored in our systems:
2.1 Identity Information
- Full name and date of birth (for age verification — only those aged 21 or above may open an account).
- Email address and mobile number.
- Residential address.
- Government-issued identification details (national ID card or passport — for KYC verification).
2.2 Financial Information
- Transaction details — records of deposits and withdrawals (relating to bKash, Nagad, Rocket, Upay, and bank transfers).
- Payment method type and associated account identifier (not the full account number).
2.3 Technical Information
- IP address and device type.
- Browser type and version.
- Access time and date (per Bangladesh Standard Time — UTC+6).
- Cookie and session data.
2.4 Usage Information
- Gaming activity logs — records of the types of games played, duration, and outcomes.
- History of bonus and promotion claims and usage.
- Records of customer support communications.
Purpose of Data Use
22abc uses collected information only for lawful and specific purposes. We process your information for the following reasons:
- Account Management: For registration, login, and account security.
- Service Delivery: To carry out gaming, betting, and financial transactions.
- Identity & Age Verification: To ensure only adult users have access.
- Fraud Prevention: To detect and prevent suspicious transactions.
- Customer Support: To resolve your requests, complaints, and queries.
- Responsible Gaming: To monitor unusual gaming behaviour and provide necessary assistance.
- Platform Improvement: To analyse user experience and improve service quality.
- Legal Compliance: To comply with applicable laws and regulations.
Data Sharing & Disclosure
22abc does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We work with trusted third parties for payment processing, identity verification, cybersecurity, and technical infrastructure management. All such partners operate under strict confidentiality agreements and may use your information only for specified purposes.
4.2 Legal Requirements
In the case of a court order, government investigation, or any other legal obligation, we may provide relevant information to the authorities.
4.3 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to a successor entity. Even in such cases, that entity will be required to comply with this privacy policy.
4.4 With Your Consent
Beyond the circumstances listed above, no information will be disclosed without your explicit consent.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 22abc website. Cookies are small text files stored in your browser that help us improve our service quality.
- Essential Cookies: To maintain login sessions and ensure basic functionality.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse user behaviour and improve the service.
- Security Cookies: To prevent unauthorised access and fraud.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some platform functionality.
Data Retention & Duration
22abc retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Account Information: For the duration the account is active and, after closure, for as long as required by legal obligations.
- Financial Transaction Records: For the relevant period in compliance with anti-money laundering laws and financial regulations.
- Customer Support Communications: For a reasonable period after a complaint is resolved.
- Technical Logs: For a limited time necessary for security and fraud monitoring.
After the above periods have elapsed, or where there is no legal obligation to retain data, your information will be securely deleted or anonymised.
Data Security Measures
22abc applies industry-standard technical and administrative measures to protect your information:
7.1 Technical Security
- Use of SSL (SSL/TLS) encryption for all data transmissions.
- Encryption of stored sensitive data.
- Firewalls and intrusion detection systems.
- Regular security testing and vulnerability assessments.
- Secure and audited server environments.
7.2 Administrative Security
- Data access restricted to authorised personnel only.
- Regular privacy and security training for staff.
- Strict internal policies and procedures.
- A data breach response plan.
Please note that no transmission of information over the internet or electronic storage is completely secure. We make every effort to protect your information, but a 100% guarantee of security is not possible.
Your Rights
As a 22abc user, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you. We will provide that information within a reasonable time.
Right to Correction
If any of your information is inaccurate, you may request a correction. This can be done directly in your profile settings or through support.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, such as opting out of marketing communications.
Right to Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Restriction
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors
22abc is for individuals aged 21 or above only. We do not knowingly collect information from any minor.
We have age verification measures in place during the registration process. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.
Third-Party Links
The 22abc platform may sometimes contain links to third-party websites. Following these links will take you to a site outside our control. We are not responsible for the privacy policies of those sites.
You are advised to read the privacy policy of any third-party website before visiting it.
Policy Changes
22abc reserves the right to update this privacy policy from time to time. Changes will be published on the platform, and for significant changes we will notify you by email.
Continued use of the platform after updated terms are published will be considered acceptance of the revised terms. You are therefore advised to review this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our support team provides assistance 24/7 in both Bengali and English.
Instant support is available via 24/7 live chat.
We will endeavour to process any privacy-related request you make within a reasonable time.